Media Tech Smart Control Ltd. (“Company”, “DOMEX”, “we”, “our”)
Last updated: 11 February 2026
Media Tech Smart Control Ltd., Flamingo 4, Be’er Yaakov, Israel, is committed to maintaining the privacy of its users (“User”, “you”).
This Privacy Policy describes how we collect, use, process and protect information when you use the DOMEX website, mobile application (Domex.Life App), smart devices, controllers and cloud platform (PCC – Professional Cloud Configuration) (collectively: the “Services”).
This policy complies with:
• Israeli Privacy Protection Law, 1981
• EU GDPR Regulation (EU) 2016/679
• Australia Privacy Act 1988 (APPs)
• U.S. State Privacy Laws including CCPA/CPRA
By using the Services, you agree to this Privacy Policy.
DOMEX provides a smart automation system allowing monitoring and control of lighting, shutters, HVAC, boiler heater, scenes and integrations with third-party platforms such as Amazon Alexa, Google Home and Apple HomeKit.
The Services include:
• Mobile application
• Cloud configuration platform (PCC)
• Controllers and smart switches
• Remote support and diagnostics
The system is a convenience automation system and not a life-safety or emergency monitoring service.
Personal data may relate to:
• End Users (homeowners)
• Installers / Integrators
• Distributors / Dealers
• Website visitors
When registering or contacting us:
• Full name
• Email address
• Phone number
• Address / project location
• Company details
• Login credentials
• Support communications
When operating DOMEX devices and controllers:
• Device identifiers (MAC address, serial number, CloudID)
• Room names and configuration labels
• Automation scenes and schedules
• Lighting, shading and climate status
• Temperature and environmental readings
• System usage patterns
• Diagnostics, errors and performance logs
DOMEX does NOT record or store audio, video or camera recordings unless provided through external third-party integrations.
• IP address
• Device type and operating system
• Network and connectivity data
• App usage statistics
• Cookies and analytics data
We process information to:
• Operate and maintain smart home functionality
• Provide remote configuration (PCC)
• Provide installer technical support
• Authenticate users and prevent unauthorized access
• Improve performance and reliability
• Deliver firmware updates
• Detect fraud or security incidents
• Comply with legal obligations
Marketing communication is sent only where permitted by law or with consent, and users may opt-out at any time by contacting [email protected] or using unsubscribe links where available.
Authorized installers assigned to a project may access system configuration data solely for installation, maintenance and support purposes.
DOMEX personnel may access limited diagnostic data when necessary to resolve technical issues.
We do not monitor user behavior inside the home beyond what is required for system operation and troubleshooting.
We do not sell personal information.
Information may be shared with:
• Authorized installers and distributors assigned to your project
• Secure cloud infrastructure providers
• Integration partners required for system operation
• Analytics providers for aggregated statistics
• Authorities when required by subpoena, court order or applicable law
• To prevent fraud, unlawful activity, or security threats
In the event of a merger, acquisition, sale of assets or corporate restructuring, personal information may be transferred as part of the business assets.
Data may be processed outside your country including Israel and the European Economic Area.
Where required, transfers rely on Standard Contractual Clauses (SCC) or equivalent safeguards.
We retain data only as necessary:
• Accounts — while active
• Smart home configuration — while system active
• Logs — up to 24 months
• Legal records — as required by law
Users may request deletion subject to operational requirements.
We implement industry-standard protections:
• Encrypted communication
• Authenticated device pairing
• Access control permissions
• Firmware security updates
• Monitoring and breach response procedures
No system can be guaranteed completely secure.
Right to access, correct and request deletion.
Rights include access, rectification, erasure, restriction, portability, objection and complaint to supervisory authority.
You may request access and correction and submit complaints to the Office of the Australian Information Commissioner (OAIC).
You may request access, deletion, correction and non-discrimination.
DOMEX does not sell personal data.
Requests: [email protected]
We use cookies to operate the website, analyze usage and remember preferences.
You may disable cookies in browser settings.
We do not use misleading subjects or email addresses.
Commercial communications will include identification and opt-out instructions.
Users may unsubscribe at any time by contacting [email protected] or using the unsubscribe link in messages.
Services are not intended for children under 16 years old.
Third-party platforms connected to DOMEX operate under their own privacy policies.
We may update this Privacy Policy periodically. The updated version will be posted with a new revision date.
Media Tech Smart Control Ltd.
Flamingo 4, Be’er Yaakov, Israel
Email: [email protected]
This Privacy Policy shall be governed by the laws of the State of Israel.
Jurisdiction: competent courts in Tel Aviv, Israel.